INTRODUCTION

The privacy of personal information you provide to us (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by Century 21 New Zealand Limited, its related entities , subsidiaries, employees, Franchisees and their employees and real estate agents Contractors and the Agent/Broker that will assist you ("we", "us" or "the Group").

This privacy policy sets out how we intend to respect your rights to privacy in accordance with the NZ Privacy Act 2020

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from you through our call centres, through our Agents,Property managers, when interviewing you, through our financial teams, from our website and from competitions and promotions to which you choose to respond.

THE PERSONAL INFORMATION WE COLLECT

We collect personal information about you to enable us to assess your suitability and eligibility for buying or selling a property, property management services, applying for a home loans, insurance policy or for the provision of other services. The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation and financial information.

When we request your personal information, we will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.

If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to assist us in:

  • Conducting our business;
  • Completing a transaction to which the provision of that personal information relates, for example, in the completion of application forms;
  • To communicate information about our products and services to you;
  • For our internal administrative, marketing, planning, product development and research requirements;
  • To update a Group Representative and/or third party referrer regarding the progress or success of any product sold to you for example, to calculate a commission or fee; and/or
  • Remarketing using cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page (https://adssettings.google.com/).
  • To ascertain the winner of a competition run by Combined Franchise Services Pty Ltd or Century 21 New Zealand and any of it's franchisees.
  • We shall not disclose to any third party any information held by us without express approval that is not already in the public domain, other than in accordance with our listing agency agreement.
  • The listing agreement allows us to disclose information to the R.E.I.N.Z for sales statistics, this information does become public record upon settlement of property transactions. Our Listing authority expressly allows us by your written approval to disclose this information prior to settlement after a sale has become unconditional.
  • Information is gathered for AML (The Anti-Money Laundering and Countering Financing of Terrorism Act 2009) and is held in a secure server
  • Handing over of Information to potential clients,customers, advisors is done so with your written approval ( handing over information approval here )
  • This clause shall apply from the date a copy of this agreement signed by or on behalf of Century 21 is given to the Client in accordance with the Act and shall continue to apply after the cancellation or expiry of this agreement.

At any time you may opt out of receiving any communications from us (other than as required for the operation of our business). If you wish to opt out of receiving communications from us please either contact your Agent or our Privacy Officer whose contact details are set out later in this policy.

YOUR ACCESS RIGHTS TO THE PERSONAL INFORMATION WE HOLD

At any time, you may ask us to provide you with a list of the personal information we hold about you, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.

If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Financial information becomes out of date very quickly and so we will update that information if it is required in any future dealings we may have with you.

We will take reasonable steps to destroy or remove identifying information of your personal information, when your personal information is no longer required for our business functions.

DISCLOSURE OF YOUR PERSONAL INFORMATION TO OTHERS

We may disclose your personal information to our related bodies corporate, our Agents, our approved panel of lenders, service providers, property data service providers and agents that we use in the ordinary operation of our business. For example, if you provide us with personal information to find a suitable loan, we may collect personal information about you and disclose it to our approved panel of lenders or our Agents.

We will only use and disclose your personal information for the purposes that we collected the personal information, such as:

  • assisting you with the sale of a property;
  • assisting a third party purchase your property;
  • to assist you to locate a suitable property;
  • whether you may qualify for a property, loan and/or insurance product;
  • for administrative purposes, such as data processing, printing or mailing;
  • to update a referrer with the general progress of a product sold to you (excluding any sensitive information); and/or
  • for other services that we offer that you may require.

We are an integral part of an international franchise that operates in numerous countries and with that we provide data and information to REALOGY Corporation (United States of America) for the listing and sale of the property displayed on https://www.century21global.com.

If your personal information is disclosed to third parties, these third parties are strictly prohibited from using your personal information for any other purpose. We will only disclose to these third parties that information necessary for them to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or regulation.

We are a Contractor network and your personal information may be disclosed between Century 21 and its Agents within the Group to facilitate a transaction to which the provision of that personal information relates or to enable us to properly conduct our business within the Group.

HOW WE STORE YOUR PERSONAL INFORMATION

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. We require all our Employee, Contractors and Agents (Representatives) to maintain the confidentiality of customer information.

Access to information stored electronically is restricted to our Representatives whose job requires access to the information.

Access to our computer systems is restricted through password protection. If we no longer need your personal information, we destroy or remove the identity information.

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy from time to time to comply with new laws or codes of practice which may be developed. We may also change this policy to include any new products or services we may provide from time to time.

Open For Inspection Collection Notice

We comply with the Unsolicited Electronic Message Act 2007 we will not send you information without your approval and you have the right to opt out at any stage

Privacy Act 2020

We store and use your personal information collected from you at the opens for inspections for security purposes on behalf of our clients.

We will also use your personal information to contact you by means of any officer, contractor, employee or agent in relation to this property as well as other properties, products and services which we believe may be of interest to you and for customer feedback on our services.

In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above and you consent to us disclosing your personal information to our related bodies corporate and each of their officers, contractors, employees and agents who may collect, store and use of your personal information in the manner set out above.

You are also consenting for us to give your personal information to our preferred product suppliers for example, Centurion Home Loans Services Pty Ltd t/a Century 21 Home Loans, for them to sell you products that we may receive a commission on.

You acknowledge and agree that this consent is effective consent for the purposes of the Unsolicited Electronic Message Act 2007 and Privacy Act 2020. If the information is not provided by you we may not be able to provide an effective service to you.

If you require more information you can contact your Century 21 Office or agent with which you have dealings, or us on the details provided below.

CONTACTING US AND FEEDBACK

You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by contacting:

General Manager
Century 21 New Zealand